Terms and Conditions – BNG Games Malaysia

1 Introduction

Welcome to bng games, an online gaming platform operated under the bng games brand and accessible via the website bnggames.onl as well as our official mobile app. This Terms and Conditions document ("Agreement") governs the relationship between bng games ("we", "Platform") and you as a user ("player", "you") in all aspects of your use of our platform.

This agreement takes effect from the date you register an account with bng games or from the date you first use any of our services, whichever is earlier. It is your responsibility to read and understand this document before continuing to use the platform. bng games recommends that you keep a copy of this document for your personal reference.

These Terms and Conditions should be read together with our Privacy Policy and Responsible Gaming Guide available on our website. In the event of any conflict between those documents, these Terms and Conditions shall take precedence unless otherwise stated in writing by bng games.

2 User Eligibility

To register and use bng games services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration. bng games takes this matter very seriously and reserves the right to request proof of age at any time.
• You are an individual, not a company, association, or other business entity.
• You are registering in your own personal capacity and not on behalf of another person.
• You do not reside in a country that prohibits online gambling activities under local laws applicable to you.
• You have not previously been banned by BNG Games or placed on an active self-exclusion list.
• You have full legal capacity to enter into this binding agreement.

BNG Games reserves the right to request identity verification documents at any time to confirm your eligibility. Failure to provide the requested documents within the specified timeframe may result in your account being suspended or terminated.

3 Account Registration

Each player is only permitted to hold one (1) active account at bng games at any one time. Owning multiple accounts is strictly prohibited and may result in the closure of all associated accounts as well as forfeiture of balances and wins.

During registration, you are required to provide accurate, complete, and current information including your full name, phone number, email address, and any other details requested. Providing false or inaccurate information during registration is a serious violation of these Terms.

• The registered name must match the name of the bank account holder used for deposits and withdrawals.
• An active email address accessible only by you must be registered — this email is used for important account-related communications.
• A phone number registered in Malaysia must be provided for two-factor authentication (2FA).
• You are responsible for keeping your account information up to date whenever changes occur.

A Know Your Customer (KYC) process will be required before your first withdrawal is processed. Documents that may be requested include your identification card, latest bank statement, and proof of address. This KYC process is conducted solely to protect you and to ensure that only the legitimate account owner can withdraw funds.

4 Deposits & Payments

BNG Games supports a wide range of deposit methods popular among Malaysian players, including FPX, DuitNow, Touch 'n Go eWallet, and all major commercial banks in Malaysia. All deposits are processed securely using 256-bit SSL encryption.

• The minimum and maximum deposit amounts for each payment method are stated on the platform's Deposit page.
• Deposits may only be made using a payment method registered in your own name. Third-party deposits are not accepted.
• BNG Games does not charge additional fees for deposits; however, your payment service provider may apply their own charges.
• All deposits are in Malaysian Ringgit (MYR) and are non-refundable once successfully processed into your gaming account.
• If your deposit has not been credited within the expected timeframe, please contact our customer support team with proof of transaction for prompt investigation.

BNG Games reserves the right to suspend or reject any deposit that raises suspicion of fraudulent activity or money laundering. In such cases, BNG Games reserves the right to request additional verification before the transaction is processed.

5 Withdrawal of Wins

BNG Games is committed to processing winning withdrawals quickly and efficiently. Under normal circumstances, withdrawals are processed within 15 minutes once all requirements are met and KYC verification is complete.

• Withdrawals may only be made to a bank account or digital wallet registered under the same name as your bng games account.
• Minimum and maximum withdrawal amounts are subject to your chosen payment method and VIP tier.
• Full KYC verification must be completed before the first withdrawal is processed.
• BNG Games reserves the right to place a withdrawal on hold for review purposes if any suspicious or unusual activity is detected on your account.
• Funds obtained through bonuses cannot be withdrawn until the associated wagering requirements have been fully met.

6 Bonuses & Promotions

BNG Games offers a wide range of bonuses and promotions for players, including welcome bonuses, deposit bonuses, weekly cashback, and seasonal promotions. Each bonus is subject to specific terms and conditions stated on the relevant promotions page.

• Wagering Requirement: All bonuses carry a wagering requirement that must be fulfilled before bonus funds or any winnings derived from them can be withdrawn. The wagering requirement is expressed as a multiplier (e.g. 30x) of the bonus amount.
• Validity Period: Each bonus has a set validity period. Bonuses that are unused or whose wagering requirements are not fulfilled within the validity period will expire automatically.
• One Bonus at a Time: Players may only activate one bonus at a time unless otherwise stated in the relevant promotional terms.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system, including registering multiple accounts or employing betting strategies designed to fulfil wagering requirements without genuine risk, is prohibited and may result in bonus cancellation and account closure.
• BNG Games Discretion: BNG Games reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, subject to conditions that do not affect players' existing rights.

Players who suspect any error in their bonus calculation or wagering requirement may contact bng games customer support for a review and clarification. Our team is ready to help you understand your bonus status at any time.

7 Game Rules

All games available on the bng games platform use a Random Number Generator (RNG) system that has received an independent audit certificate from a recognised regulatory body. This ensures that every game outcome is fully random and fair for all players.

• Players are responsible for understanding the rules of each game before playing. Detailed instructions and rules are available within each game.
• Wins displayed in-game are accurate. In the event of any discrepancy between the in-game display and the server records, the server records shall serve as the final reference.
• Any technical disruption, loss of internet connection, or device failure during gameplay is the player's responsibility. bng games is not liable for any losses resulting from technical issues on the player's end.
• Players are prohibited from using automated software (bots), automated betting systems, or third-party tools that provide an unfair advantage in any game.
• Live Casino players must comply with the table rules set by the dealer. Disrespectful communication or behaviour that disrupts the dealer or other players will not be tolerated.

BNG Games reserves the right to void or adjust game results where there is clear evidence that winnings were obtained through illegitimate means, exploitation of software bugs, or any form of fraud. Decisions made by BNG Games in such matters are final and cannot be disputed.

8 Player Responsibilities

As a bng games player, you accept full responsibility for ensuring your use of the platform is responsible, lawful, and ethical. This includes:

• Keep your account username and password confidential. Do not share your login details with anyone, including family members.
• Notify bng games immediately if you suspect your account has been accessed by an unauthorised party.
• Only play with money you can afford to lose. BNG Games strongly encourages players to set personal limits and play responsibly.
• Not using the bng games platform for money laundering or any other unlawful activity.
• Not disclosing or disseminating confidential information relating to the platform, including any technical vulnerabilities or bugs discovered.
• Comply with all local laws applicable to you in relation to online gambling activities.

BNG Games provides responsible gaming tools including deposit limits, loss limits, session limits, and self-exclusion options. We encourage all players to actively use these tools. More information is available on the Responsible Gaming ours.

9 Account Closure & Suspension

BNG Games reserves the right to suspend or close a player's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Ownership or use of multiple accounts.
• Identity verification (KYC) failure or registration information found to be false.
• Fraudulent activity, money laundering, or any other unlawful actions.
• Abuse of the bonus or promotions system.
• Use of automated software or bots in gameplay.
• Threats, harassment, or abuse directed at BNG Games support staff.

Players may also close their own account at any time by contacting the bng games customer support team. Prior to account closure, all eligible balances will be processed for withdrawal, subject to applicable terms. Funds from bonuses that have not met the wagering requirement will not be returned.

10 Liability Limits

BNG Games strives to ensure the platform operates without interruption at all times. However, there are certain limitations to our liability that you should be aware of:

• BNG Games is not liable for any indirect, consequential, or special losses arising from the use of or inability to use our platform.
• The maximum liability of bng games to any player shall not exceed the net deposit amount made by that player in the 12 months preceding the claim.
• BNG Games is not liable for losses caused by internet service disruptions, player hardware failures, or factors beyond our control.
• Information on the bng games platform is provided "as is" and we make no warranties regarding its accuracy or completeness.

This liability limitation section does not reduce or exclude any rights you hold under Malaysian consumer law that cannot be contractually excluded.

11 Privacy & Data Protection

BNG Games takes the protection of players' personal data seriously. All information you provide to us is collected, processed, and stored in accordance with our Privacy Policy, available at Privacy Policy page.

• Your personal data is used solely for purposes related to the provision of BNG Games services, including identity verification, payment processing, and account-related communications.
• BNG Games will not sell or disclose your personal data to third parties without your consent, except where required by law or a valid court order.
• Your data is protected with 256-bit SSL encryption during transmission and stored on secure servers with strict access controls.
• You have the right to access, correct, or request deletion of your personal data by contacting our support team.

By using the BNG Games platform, you consent to the collection and processing of your data as described in our Privacy Policy. Please read the Privacy Policy carefully to fully understand how we handle your information.

12 Terms Amendment & Applicable Law

BNG Games reserves the right to amend, update, or replace these Terms and Conditions at any time. Any amendments made will take effect immediately upon being posted on the platform, unless otherwise stated. We will endeavour to notify players via email or in-platform notification when significant changes occur.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the BNG Games platform after any amendments are published constitutes your acceptance of the revised terms. The latest effective date is stated at the top of this document.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation. Should negotiation fail, bng games and the player agree to refer the dispute to binding arbitration as the final resolution.